Dispute Resolution
Last Updated: December 11, 2024
Effective Date: December 11, 2024
At Stampsing, we aim to resolve concerns through clear communication and a fair review of the available information.
1. Contact Us
Email info@stampsing.com with your order number, a description of the concern, your preferred resolution, and any relevant photographs or tracking details.
Customer Service Hours:
Monday–Sunday: 8:00 AM–6:00 PM Pacific Time (California)
You can email us at any time. Messages received outside our customer service hours will be addressed during our next business hours.
2. Our Review Process
We will review your explanation alongside order, payment, packing, and delivery records where relevant. We may request additional information reasonably necessary to understand the issue.
We will explain our findings and proposed resolution by email. You may request a further review and provide additional evidence if you disagree.
3. Product and Delivery Resolutions
Quality issues: Products arriving defective, damaged, or with quality issues qualify for a full refund of the amount paid for the affected product. We cover any required return shipping.
Late delivery: Products delivered after the latest delivery date stated at checkout or in the order confirmation qualify for a requested refund of 50% of the amount paid for those products. You may keep them.
Missing items or abnormal packages: For confirmed missing, incorrect, empty, damaged, or tampered-with packages not caused by the customer, you may choose a refund for the affected items or replacement at our expense. If the entire order is affected, a full order refund is available.
Change-of-mind returns: You may request a return or exchange within 30 calendar days of receipt. The customer pays return and replacement shipping when the request is unrelated to our error or a quality issue.
Intentional damage: We do not accept returns for products intentionally or maliciously damaged by the customer after delivery. Reasonable inspection does not, by itself, constitute intentional damage.
4. Address-Related Delivery Failures
We will compare the address provided at checkout with the address used for shipment.
If a customer-provided incorrect or incomplete address caused the problem, the customer is responsible for the resulting delivery issues and reasonable, documented correction, return, or reshipment costs. A free replacement or full refund is not guaranteed.
If our error caused delivery failure, you may choose a full refund for the affected purchase, including its shipping charges, or free reshipment.
Any deductions must be explained and permitted by law.
5. Refused or Uncollected Packages
Please explain why a package was refused or not collected so we can review responsibility and available options.
If you do not provide an explanation or information reasonably necessary for review, we may decline a refund request where permitted by law. We will explain our decision based on the available evidence.
Where we are responsible, we will provide an appropriate refund or replacement at our expense. Where the customer is responsible, reasonable, documented return or reshipment costs may apply.
These provisions do not remove valid statutory cancellation or refund rights.
6. External Assistance
Contacting us first is not a condition of exercising your legal rights. You may seek assistance from your payment provider, consumer protection authorities, an available dispute resolution service, or a competent court.
Observe applicable claim deadlines. We will not require withdrawal of a payment dispute merely to review a concern. If a dispute is already open, please let us know so refunds can be coordinated without duplicate payments.
7. Governing Law
This policy is governed by the laws of the People’s Republic of China, subject to applicable mandatory consumer protection and conflict-of-laws rules.
Where permitted by law, unresolved disputes may be submitted to a competent People’s Court in Shenzhen, Guangdong Province, China. This does not remove mandatory protections or any mandatory right to use another competent court.
8. Company Information
Company: Mujia Industrial (Shenzhen) Co., Ltd.
Website: https://stampsing.com
Email: info@stampsing.com
Address: Room 308, Building A, Wenle Industrial Zone, Longzhu Community, Xixiang Subdistrict, Bao'an District, Shenzhen City, Guangdong Province, China
Postal Code: 518102