Privacy Policy

Last Updated: December 11, 2024
Effective Date: December 11, 2024

This Privacy Policy explains how Mujia Industrial (Shenzhen) Co., Ltd., operating Stampsing at stampsing.com (“we,” “us,” or “our”), handles personal information in connection with our website, orders, and customer support.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: your name, email address, telephone number where provided, and billing and shipping addresses.

• Order information: purchased items, order value, delivery details, transaction references, and return or refund history.

• Payment-related information: payment status and information needed to reconcile transactions. Information entered into a payment provider’s own interface is also handled under that provider’s privacy notice.

• Customer communications: messages, reviews, photographs, and other information you provide when requesting support.

• Technical information: IP address, browser and device information, access logs, and website interactions where collected by the website’s operating systems or configured tools.

Please provide only information relevant to your purchase or request. Do not send account passwords or full payment card details by email.

2. How We Use Information

We use personal information as necessary to:

• Process payments, fulfill orders, and arrange delivery.

• Communicate about purchases and delivery updates.

• Handle returns, exchanges, refunds, and disputes.

• Operate, maintain, and secure the website.

• Detect fraud and unauthorized activity.

• Meet accounting, tax, recordkeeping, and other legal obligations.

• Send marketing communications where you have consented or where otherwise permitted by applicable law.

We rely on applicable lawful grounds, such as fulfilling a contract, complying with legal obligations, or obtaining consent. Where applicable law permits legitimate interests as a lawful ground, we assess those interests against your rights.

3. Sharing Information

We may disclose relevant information to providers assisting with website hosting, payment processing, order fulfillment, delivery, customer service, and technical support.

We limit disclosures to what is reasonably necessary for the relevant purpose and apply contractual or other safeguards where required.

We may also disclose information to professional advisers or competent authorities where necessary to comply with law, protect legal rights, or address fraud.

If a business transfer affects personal information, any transfer must remain subject to applicable privacy requirements and required notices.

4. Cookies and Similar Technologies

The website may use cookies or similar technologies to support functions such as shopping carts, preferences, and security.

Where analytics or advertising tools are enabled, they may collect information about browsing activity. Any such use must be reflected in the applicable cookie notice, including the purposes, providers, duration, and available choices.

Where legally required, we will obtain consent before using nonessential technologies. You may also manage cookies through your browser, although blocking essential cookies may affect website functions.

5. Marketing Choices

You may unsubscribe from promotional emails using the instructions in the message or by contacting info@stampsing.com.

Opting out of marketing does not prevent us from sending necessary order, refund, security, or other service communications.

6. International Processing

Our company is based in China. Information you provide may be processed in China and in other countries where relevant service providers operate.

Where cross-border processing requires additional notice, consent, contractual safeguards, or another legal mechanism, we will meet those requirements before carrying out the relevant transfer.

7. Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required by law.

Retention depends on factors such as order fulfillment, warranty or dispute handling, accounting requirements, legal limitation periods, and security needs. Information that is no longer needed will be deleted or anonymized, subject to lawful retention requirements.

8. Security

We use reasonable technical and organizational measures appropriate to the information handled. However, no internet transmission or storage system can be guaranteed completely secure.

If you suspect misuse of information associated with an order, please contact us promptly.

9. Your Privacy Rights

Depending on your location and the law applicable to our processing, you may have rights to:

• Access or obtain a copy of your personal information.

• Correct inaccurate information.

• Request deletion.

• Restrict or object to certain processing.

• Receive information in a portable format.

• Withdraw consent where processing relies on consent.

• Opt out of qualifying sale, sharing, or targeted advertising, where applicable.

• Appeal a decision about a privacy request, where provided by law.

• Complain to a competent privacy authority.

To submit a request, email info@stampsing.com. We may request proportionate information to verify your identity or the authority of a representative. We will respond within applicable legal deadlines and explain any lawful limitations.

Where legally required, we will recognize applicable browser-based opt-out signals and provide the required privacy controls. We will not unlawfully discriminate against you for exercising privacy rights.

10. Children’s Information

The website is intended for general retail shopping and is not directed at children. We do not knowingly seek personal information from children below the age at which parental consent is required by applicable law.

If you believe a child has provided information without the necessary authorization, please contact us so we can investigate and take appropriate action.

11. External Websites

External websites and services have their own privacy practices. Please review their notices when interacting with them.

12. Changes and Contact

We may update this policy and will provide notice of material changes where required by law.

Company: Mujia Industrial (Shenzhen) Co., Ltd.
Email: info@stampsing.com
Website: https://stampsing.com

Address: Room 308, Building A, Wenle Industrial Zone, Longzhu Community, Xixiang Subdistrict, Bao'an District, Shenzhen City, Guangdong Province, China
Postal Code: 518102