Return And Refund Policy

Last Updated: December 11, 2024
Effective Date: December 11, 2024

This policy applies to purchases from stampsing.com, operated by Mujia Industrial (Shenzhen) Co., Ltd.

1. 30-Day Returns and Exchanges

If you are not satisfied with your purchase, you may request a return or exchange for any reason within 30 calendar days of receiving the product.

For change-of-mind requests unrelated to quality issues or our error, the customer pays return shipping and any shipping costs for the replacement product. Returns are sent to our return address in Shenzhen, China, so international return postage may apply.

Please include the product’s accessories and components and package the return securely. Use original packaging where available. Exchanges are subject to availability; if the requested replacement is unavailable, you may choose a refund for the returned product.

2. Full Refund for Quality Issues

If a product arrives defective, damaged, or with a quality issue, we will provide a full refund of the amount paid for the affected product.

We cover required return shipping. Contact us before arranging postage so we can provide a prepaid label or another return method at our expense.

A description and clear photos of the issue can help us process your request. The 30-day change-of-mind period does not limit longer statutory rights for defective products.

3. 50% Refund for Late Delivery

If a product arrives after the latest delivery date stated at checkout or in your order confirmation, you may request a 50% refund of the amount paid for that delayed product.

You may keep the product. No return is required.

The calculation uses the product amount actually paid after discounts. For split shipments, it applies only to items delivered late.

Email us your order number so we can check the delivery deadline and tracking records. This benefit does not replace mandatory rights relating to cancellation or undelivered orders.

4. Incorrect or Incomplete Addresses

Please check your address before completing checkout.

If customer-provided incorrect or incomplete information causes delivery failure, the customer is responsible for the resulting delivery problems and reasonable, documented correction, return, or reshipment costs. A free replacement or full refund is not guaranteed.

We will discuss recovery options and explain any proposed charges or deductions, subject to applicable law.

If our error causes delivery failure, you may choose a full refund for the affected purchase, including its shipping charges, or reshipment at no additional cost.

5. Missing Items and Abnormal Packages

Contact us if an item is missing or incorrect, or if a package arrives empty, damaged, or apparently tampered with.

Provide your order number and, where available, photographs of the packaging, shipping label, and contents. Keep the packaging while we review the issue.

For confirmed issues not caused by the customer, you may choose:

• A refund for the affected items, or a full order refund if the entire order is affected.

• Replacement or reshipment at no additional cost.

We cover replacement shipping and any required return shipping.

If tracking shows delivery but you cannot find the package, contact us so we can investigate with the carrier and arrange an appropriate resolution.

6. Refused or Uncollected Packages

Please contact us to explain why a package was refused or not collected.

Refusal or noncollection does not automatically qualify for a refund. If you do not provide an explanation or information reasonably needed to assess the request, we may decline a refund where permitted by law.

If the situation resulted from our error, we will provide an appropriate refund or replacement at our expense. If the customer is responsible, reasonable, documented return or reshipment costs may apply.

We will explain any deduction. Mandatory cancellation and refund rights remain unaffected.

7. Intentionally Damaged Products

We do not accept returns, exchanges, or refunds for products intentionally or maliciously damaged by the customer after delivery.

This does not include transit damage, manufacturing defects, genuine quality issues, or reasonable product inspection.

8. Starting a Request

Email info@stampsing.com with your order number, the product involved, and your preferred resolution.

For quality, damage, or package issues, include relevant details and photographs where available. No explanation is required for a change-of-mind return requested within 30 days.

Please contact us before sending a return so we can provide instructions and identify it correctly. Retain your shipping receipt and tracking details.

9. Refund Processing

For returned products, we will review the return promptly and notify you of the outcome. Approved refunds are issued to the original payment method unless another method is agreed upon.

We process refunds without undue delay and within applicable legal deadlines. Your bank or payment provider determines when funds appear in your account.

If a 50% late-delivery refund has already been issued and you later qualify for a full refund of the same product, we will refund the remaining product amount. Total product refunds will equal the amount originally paid.

10. Return Address and Contact

Recipient: Mujia Industrial (Shenzhen) Co., Ltd.

Return Address:
Room 308, Building A, Wenle Industrial Zone, Longzhu Community, Xixiang Subdistrict, Bao'an District, Shenzhen City, Guangdong Province, China

Postal Code: 518102
Email: info@stampsing.com
Website: https://stampsing.com

Customer Service Hours:
Monday–Sunday: 8:00 AM–6:00 PM Pacific Time (California)

You can email us at any time. Messages received outside our customer service hours will be addressed during our next business hours.

Nothing in this policy excludes consumer rights or remedies that cannot lawfully be waived.